Terms and Conditions and Our Policies.

North East Driver CPC Training is a trading name of UK DRIVER CPC NETWORK LTD.

Delivery Policy.

Before You Come On The (35 Hour Periodic Training) Course. Please Note Our Eligibility / Identification Check -

DVSA guidelines on the Gov.uk  website states:

"Please be advised that the training provider should be checking before uploading your training on whether you are eligible. This means that they may ask for proof of acquired rights or driver cpc entitlement in the form of a licence and/or DQC. Every training provider has their own processes so they may ask you to provide this proof on the day of the course."

OUR POLICY IS AS FOLLOWS (FOR BOTH CLASSROOM AND ONLINE):

You will be asked to confirm that you understand that you will not be able to attend the course without providing suitable ID - driving license or DQC card at the start of each training session. - (OF THE ORIGINAL - PHOTOCOPIES ARE NOT ACCEPTABLE SORRY).

It is the drivers responsibility before booking to be fully aware of the categories they are entitled to drive as per each individuals own driving licence. 

"they may ask for proof of acquired rights" which means to be eligible you need to check you have either:

C1 date on drivers licence before 09/09/2009.

or

"or driver cpc entitlement in the form of a licence and/or DQC" If your C1 date is after 09/09/2009 you will need both your drivers licence and DQC, or even just the DQC on it's own. We as a company would only accept an in date DQC on it's own however.

Either way, if this is your second cycle of DCPC please bring your DQC as well as your licence.

"Every training provider has their own processes so they may ask you to provide this proof on the day of the course."

The key point there being "proof on the day of the course." We do this every day for this reason.

We are subject to unannounced audits from DVSA, JAUPT, and RTITB. We have had several. All successful, whereby we have applied the above procedure to their satisfaction. This also allows for a speedy turnaround of your new DQC and allows smooth and efficient upload of hours.

We also re-affirmed this during contact with their (DVSA) Accreditation and Compliance Specialist in December 2017.

Once you have checked your eligibilty to successfully attend one of our courses you must have completed our simple 3 Step process as described on this website.

1. Fill in the initial enquiry form online (Step 1)  (or give us your details over the phone) this way we can gather your contact details.

2. Fill in the registration form online (Step 2) (or again give us your details over the phone) this enables us to establish as to whether your (or your driver) has the correct entitlement to come on one of our courses. For example drivers with "acquired rights" must have gained their category C1 before September 9th 2009. Drivers who gained their C1 category after this are classed as new drivers and must complete their training as part of their Initial Driver CPC. New drivers who have gained their D.Q.C. can however attend our course if it is their 2nd cycle of CPC. Also by gathering the details from each drivers licence it enables us to gather the correct address to send the "joining instructions" letter out to each driver attending the courses home address (in advance of them attending).

3. Pay for your course (Step 3). This applies to all drivers whether company or individuals. Each course is ran on a strict "first come - first served" basis and it is not practical for us to have more than the maximum allowed total of 20 drivers turning up on the first day of the course. Nor is this discriminating in any way against any company or individual on a credit checking basis. We simply need to know in advance who is booked on to each course.

By following the simple steps above you can rest assured you will be given a flow of information that will make your Driver CPC experience as hassle free as possible. You can count on the following:-

* A brief 10 minute chat if you have spoke to us over the phone giving you all the information you need to know about your course.

* A confirmation email giving full details once you have completed the 3 Steps

* A joining instructions letter sent to the address on the license of the driver again giving full details of the course.

Once you have completed 35 hours on our courses you will then receive your Driver Qualification Card direct from the D.V.S.A. (Driver and Vehicle Standards Agency) to the address your Drivers License is registered to. You will receive this between 5-10 working days after your final day. Once you receive this you are then fully legal to drive for hire or reward any vehicle you hold a category of entitlement to on your drivers license.

You will also receive an electronic certificate (PDF) for each day you attend this will be emailed to the address you enter on your Step 1 enquiry form.

* This is an LGV Course. PCV Drivers who work driving both truck and bus can still attend this course however and gain their 35 Hours Periodic Training only if they have a Category C, C1 , C1E or CE on their licence.

Whilst on the course drivers are respectfully requested to pay attention and respect the instructor at all times. Both the instructor and the company director reserve the right to remove any drivers who are disrupting other attendees.

We are unable to offer refunds to drivers who do not follow these terms.

 Uploads.

To ensure each drivers uploads are submitted on time is very important that drivers co-operate with us and return (via email for online courses) both their registration and feedback forms fully completed (within no later than 24 hours of the course finishing) and signed. Failure to do this may result in that drivers hours not being uploaded. No refunds can be given in these instances. Failure to comply would mean the driver would have to sit that course again.

Block Bookings From Companies Booking Multiple Drivers.

All bookings for driver CPC training courses must be completed within a reasonable time from the date of the initial booking.
Any bookings that have not been completed within a reasonable time may be subject to cancellation, and the customer may be required to rebook the training course at their own expense.
The training company reserves the right to cancel or reschedule a training course if the customer fails to attend or complete the course within a reasonable time.
In the event of cancellation or rescheduling of a training course by the training company, the customer will be offered an alternative date or a refund of any fees paid.
The customer must provide the training company with accurate and up-to-date information regarding their driver CPC training requirements and any changes to their circumstances that may affect their ability to attend or complete the training course.
The training company will not be liable for any costs or expenses incurred by the customer as a result of any cancellations or rescheduling of training courses.
By booking a driver CPC training course with the training company, the customer agrees to these terms and conditions.

We understand that scheduling driver CPC training courses can be challenging, and we will work with our clients to propose a practical timeline for training. To facilitate this, we may require accurate and up-to-date information regarding our client's driver CPC training requirements, as well as any changes to their circumstances that may affect their ability to attend or complete the training course.

However, we reserve the right to cancel the booking if the client does not respond or cooperate in sufficient time to enable us to schedule the training within a reasonable timeframe. In such cases, we may offer the client the option to rebook the training course at their own expense.

These terms and conditions are intended to address any issues with customers who fail to adhere to this requirement. If a customer consistently ignores our advice and fails to complete a booking within a reasonable time, we reserve the right to cancel the booking and refund any fees paid, or offer the customer the option to rebook the training course at their own expense.

New Drivers.

We are unable to offer any full refunds for bookings from new drivers.

We deduct a booking fee of £84.00 after we have finalised your initial booking this is non refundable.

The balance is then transferred instantly to the 3rd party training company detailed in your welcome email.

From that point onwards the booking fees for tests and all related costs begin to be deducted from your fee.

Any further refunds are the sole discretion of the 3rd party training company detailed in your welcome email.

If you do have cause for complaint and / or feel you require a refund we need you to put in writing (email will suffice) a detailed breakdown of your grievance to enable us to escalate your complaint on your behalf with the 3rd party training company. Once we have received this we will then forward this to the 3rd party training company to enable them to make an informed decision as to whether (and to what level) any refund will be given.

Please email this to:

customerservice@ukdrivercpcnetwork.co.uk

Please ensure you are fully aware of the terms and conditions detailed below before making any complaint.

When you are taking Modules 2+4 please note:

* (Based on you telling us you already have Mods 1+3) This sometimes may involve an Eligibility Check by the DVSA, this is occasionally required for members of the Armed Forces. Neither UK Driver CPC Network Ltd or our third party partners will be liable for any additional costs or delays this may incur. Please ensure you have kept your test number to allow us to check on line.

Please also note we can not take any responsibility for any drivers who have not supplied us with the correct information such as address, date of birth etc on their drivers licence.

* From the day you book to when you complete Mods 2+4 needs to be within a 2 month time frame. If you do not allow time to enable ourselves and the third party company to book your tests we (and they) are unable to offer any refund. If you do not communicate to them days you are available (or for that matter unavailable), if you fail to attend at test, fail to communicate that you have failed to attend a test, change your mind, move away or for any other reason that means you are unable to complete this training within the 2 months we (and the third party training company) are unable to offer any refund. From when you book time is spent and slots for your tests are allocated. This means you need to pay attention to all the dates and times you are given to allow a smooth and hopefully successful conclusion to your time with us.

Once passed Mods 2+4 you have 12 months from the day you booked to do your 7 hours Drivers Hours / Professional Driver course.

Full Licence Acquisition Training.

Companies and individual drivers booking Full Licence Acquisition training with us must understand and accept that the training process can be lengthy and may involve elements where the driver may pass or fail. Please note that it is the sole responsibility of the driver and the booking company to ensure that the driver successfully passes each stage of the training. Although we will provide full support throughout the process, we cannot guarantee a successful outcome, and therefore, we regret to inform you that we are unable to offer any refunds, whether in part or in full, for any failed attempts or cancellations made after the initial booking.

Re-tests are permitted but must be paid for in addition to the initial fee. The training company reserves the right to add an administration fee for the time spent organising re-tests.

Companies and drivers must promptly inform the training company of the outcome of any tests, whether they pass or fail, to avoid any delay in their progress. This will also enable us to book them in for the next stage of the training or rebook them in for any failed element.

From the day you book the start of the training to when you (or your driver) completes needs to be within a 12 month time frame. We are unable to offer any refunds to any drivers or companies that fall outside of this scope. 

Any changes to a booking, including cancellations or rescheduling, must be made in writing to the training company and may be subject to additional fees.

By booking Full Licence Acquisition training with the training company, the customer agrees to these terms and conditions. These terms and conditions are intended to ensure that companies and drivers booking Full Licence Acquisition training with us understand the associated risks and limitations of our liability.

Pricing  Policy (Periodic Training).

Our price is a standard £80.00 per day (inc Vat) which is 7 hours of training. You need 35 hours in total therefore full course of 5 days is £400.00 (inc Vat). For more details on our prices click here. All course fees must be paid in advance.

Quality Assurance Policy.

UK Driver CPC Network Limited and our entire staff shall always endeavour to:
Develop a full understanding of the needs of our customers.
Work in close co-operation with clients, customers, suppliers and sub-contractors (where applicable) to provide the right quality of work and service, the first time, every time.
Actively seek our customers feedback at every opportunity and to use this as a format for continuous assessment and improvement.
Develop the potential of our employees to ensure all members of staff are capable of undertaking work required in a safe and responsible manner,in accordance with our Health and Safety and Environmental policies.

Equal Opportunities Policy.

UK Driver CPC Network Limited recognises the dignity and value of each individual client and will  treat them with respect and fairness at all times.

We also acknowledge the adverse affect any form of discrimination will have on client's ability to learn and their loss of self worth.

UK Driver CPC Network Limited and our entire staff shall at all times do everything in their power to ensure that there is no discrimination on the grounds of age, colour, disability, ethnic ornational origin, gender, marital status, race, religion, political opinion, or sexual orientation at any time during any of our training course.

Our training staff are instructed not to tolerate this type of behaviour from any client or individual and to deal with all incidences on an individual basis as seen to be fitting by the trainer.

Serious incidences may result in the exclusion of an individual from the remainder of the training session, or the session being terminated,  where this is the case no refund shall be applicable.

Health and Safety Policy.

It is UK Driver CPC Network Limited policy to plan for and safeguard, the health, safety, and welfare of everyone who works at, or visits our premises and other places where our training courses are delivered, this includes any materials, vehicles or premises used during the course of our training, whether owned, leased, hired or borrowed.

We will do all we reasonably can to:
Ensure that all course delivery sites are fully compliant with all current Health and Safety legislation; where necessary, this will normally be achieved by first visiting and assessing each site (or vehicle) prior to course delivery;
Make everyone aware of potential hazards, safe working practices and the arrangements for emergencies such as fire and first aid.
Protect everyone from risks at work through effective risk assessment and the implementation of appropriate preventive or protective measures.
Ensure that all our staff and visitors where appropriate, have, and use all personal protective equipment required by regulation, code of practice or operational considerations;
Ensure that our equipment, facilities, materials, transport, driving and working practices are safe and without undue risk to health.
Help all our employees and customers to meet their legal duty of care, by involving them and encouraging their co-operation in the management of their own health and safety through appropriate information and training.

Instructors Development Policy.

All UK Driver CPC Network Limited employed staff are continually reviewed and staff development is promoted at every opportunity in order to deliver better service to our customers.
By listening to our customers, training and developing all our staff and being as flexible as possible we can provide excellent levels of quality and service resulting in unrivalled value for money.

Data Protection Policy (PRIVACY POLICY).

We do not store credit card details nor do we share customer details with any 3rd parties.

UK Driver CPC Network Limited and all of its employees shall at all times ensure that all personal data provided by its clients and customers shall:
Be processed fairly and lawfully.
Be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with the purpose.
Be adequate, relevant and not excessive for the purpose.
Be accurate and up to date.
Not be kept for longer than necessary for the purpose.
Be processed in accordance with the data subject's rights.
Be kept safe from un-authorised processing, and accidental loss, damage or destruction.
To be passed to RTITB, DSA and other third parties in order to provide you with the service of Driver Periodic Training and to produce the associated documentation.

Please note that all trainees shall be required to provide visibility of their paper counterpart driving licence and some form of photographic identification (e.g. the plastic card part of the licence or passport etc.) before commencing any training course. The trainer will be required to validate this identification (e.g. ensure the photographic  identification is a likeness of the candidate and that the photographic identification matches with the driving licence) and take photocopies of all licences and photographicidentification for administration purposes, these copies will be kept securely at the UK Driver CPC Network Limited office for a period of time until they are legally no longer required or no longer serve any useful purpose. Any data to be disposed of shall be dealt with in a secure way (e.g. shredding  before disposal).

All individuals have the right to access any personal information that is being kept about them by UK Driver CPC Network Limited, to exercise this right you must make your request in writing to our Office enclosing an administration fee of £25 for each individuals data. We shall endeavour to honour your request as soon as possible and in any case within 30 days unless there is good reason for delay, in this case you will be notified in writing.

Complaints Procedure.

UK Driver CPC Network Limited set very high standards and aim to ensure that all of our customers are completely satisfied. All feedback from our customers is gladly accepted allowing us to continue to improve our service offering. If you feel that we have failed to meet our high standards and wish to make a complaint you should follow our complaints procedure.

You should address your complaint in the first instance in writing including your name, address, contact details, details of the complaint and any supporting documentation to:-

UK Driver CPC Network Limited
St Peters Gate
Charles Street
Sunderland
SR6 0AN

We will then acknowledge receipt of your complaint within 5 working days and aim to resolve your complaint within 4 to 8 weeks. Once we have completed our investigation into your complaint we will send you a written ‘final response’ letter.

Refund Policy.

You may cancel a booking for a course during a cooling off period of 5 days* on all courses and will receive a full refund. The only exception to this will be if this is a late or short notice booking for a course that will occur in less than ten days from the date of purchase. If you have made a booking with us, and you do not pay, from that date of the booking to the end of the 5 days cooling off period you are then liable for the full payment as we have had to keep a place back for you on that particular course you have made a booking for.

* Other than when booking through the Reed.co.uk course booking portal where a cooling off period of 14 days applies.

Once this cooling off period has lapsed the following refund policy applies. Substitution of an alternative named delegate on a course is not acceptable at any time. However requests to change a date of a booking are considered as and treated as a cancellation. Our refund policy is as follows, 75% refund for cancellations given in writing more than thirty calendar days from the date of a training course. For client cancellation of the booking with less than thirty days but more than ten calendar days prior to the training course we will refund 50%. For cancellations of less than ten calendar days no refund is payable.

There is no refund available after attendance. For example it is the drivers responsibility to ensure he or she arrives with an in date licence with the correct categories for that course. We are unable to offer any refund in circumstances whereby a course has begun and a driver either attends without a licence, with an out of date licence or incorrect categories.

We reserve the right to cancel a course if numbers registering are low. Once we have made this decision we will contact you and make a full and immediate refund.

UK Driver CPC Network is committed to customer and trainee satisfaction therefore if we are found to have delivered a sub standard service we will take steps to reimburse any and all customers / individuals affected. The Training Manager will be responsible for ensuring a suitable investigation is undertaken and a refund provided where required.

All refunds are made from cleared funds only.

Instructor Selection Policy

All instructors recruited to deliver our courses will be fully suitable qualified and have relevant experience in the delivery of adult road safety education and related topics. These qualifications will include one or more of the following:

Registered RTITB instructor
Evidence of attending the Master Driver CPC Periodic Training Delivery Day
2 years LGV / PCV driving experience
1 years experience of delivering classroom training.
And also hold some form of teaching qualification (P.T.T.L.S.) or similar